Junction Terms and Conditions
Draft status
Master terms for Junction Solutions, Junction Hosting, Zen Cart Solutions and related services
Draft for review — 5 August 2026
These draft terms provide a single framework for business customers using Junction services. Order-specific terms, statements of work and service descriptions may supplement or override these terms where expressly agreed.
1. About these terms
These Terms and Conditions govern the supply of services by Stephen Price, entrepreneur individuel, operating under the trading name Junction Solutions, SIREN 108 309 725, with a business address at 61 rue de Lyon, 75012 Paris, France (“Junction”, “we”, “us” or “our”).
They apply across Junction Solutions, Junction Hosting, Zen Cart Solutions, the Junction websites, the client portal, orders, hosting services, development work, support and related services. “Client”, “you” and “your” mean the person or organisation purchasing or using a service.
By placing an order, accepting a quotation, signing a statement of work, creating an account or using a service, you agree to these terms. If you contract as a consumer, mandatory consumer rights apply and take precedence over any inconsistent provision.
2. Services covered
Services may include website and ecommerce development, Zen Cart development and support, platform integrations, business automation, maintenance, technical consultancy, managed hosting, domain-related services, client-portal services and support.
The applicable service, scope, price, term and deliverables will be set out in the relevant order, quotation, statement of work, service description or client-portal record. A website description or estimate is not a guarantee that every feature is included unless expressly stated.
3. Orders and contract formation
A contract is formed when we accept your order, you accept our quotation or statement of work, or we begin providing the service after receiving your instruction. An automated order confirmation acknowledges receipt and does not necessarily mean that an order has been accepted or provisioned.
We may refuse or suspend an order where information is incomplete, payment cannot be verified, the requested service is unavailable, the order presents a security or compliance risk, or the requested use would breach these terms.
4. Prices, taxes and payment
Prices are shown in the applicable order, quotation or service page. Unless stated otherwise, prices are exclusive of taxes that must legally be charged. Any applicable VAT or other tax will be shown on the invoice.
Invoices are payable by the due date shown. Recurring services may be billed in advance. You authorise us or our payment provider to charge the selected payment method for amounts properly due under the order or service.
For business customers, late-payment penalties are due from the day after the payment deadline without a reminder. The applicable rate will be the rate stated on the invoice and will not be lower than the minimum required by applicable law. A fixed recovery indemnity of €40 may be due where applicable, without limiting any right to claim additional justified recovery costs.
We may suspend services, restrict access or withhold delivery where an undisputed amount remains overdue, after giving any notice required by law or the contract. Suspension does not remove the obligation to pay amounts already due.
5. Development and project work
Project work is delivered according to the agreed scope. Estimates are planning estimates unless expressly stated as fixed prices. Changes, additional requirements, third-party delays, missing information or client-requested revisions may require a revised estimate, timetable or price.
You must provide accurate requirements, content, access credentials, approvals and feedback within the agreed timeframe. We are not responsible for delay caused by missing information, late approval, third-party systems or changes requested after approval.
Unless a statement of work says otherwise, delivery means making the agreed deliverable available for review. You must report material defects within a reasonable period and provide enough information to reproduce them.
6. Client materials and responsibilities
You retain responsibility for the legality, accuracy and suitability of materials, data, instructions, products, claims, images, code, credentials and content you provide. You confirm that you have the rights and permissions needed for us to use those materials.
Do not ask us to create, host, transmit or publish unlawful, infringing, fraudulent, harmful, abusive, defamatory, discriminatory or malicious content.
Keep account credentials secure and notify us promptly of suspected compromise.
Do not provide more personal data than is reasonably necessary for the service.
7. Hosting and managed services
Hosting services are subject to the package, service description and any applicable fair-use, resource or acceptable-use limits. Limits may include storage, bandwidth, CPU, memory, processes, databases, mailboxes, backups and security controls.
We may perform maintenance, apply security measures, migrate infrastructure or temporarily restrict a service where reasonably necessary to protect the service, other customers or the wider network. We will use reasonable efforts to minimise disruption.
Backups are a recovery measure and are not a substitute for maintaining your own current copy of important data. You remain responsible for verifying that your own critical data can be restored.
8. Support and maintenance
Support is provided through the channels and service level included in your order or support arrangement. Unless a higher service level is agreed, response times are targets rather than guaranteed resolution times.
Support does not include unlimited development, third-party charges, emergency recovery, work caused by unauthorised changes or work outside the agreed support scope.
9. Intellectual property
Each party retains ownership of intellectual property it owned before the contract. Subject to payment in full, you receive the rights expressly granted in the quotation or statement of work to use the final deliverables for your business.
Unless expressly transferred in writing, we retain ownership of reusable tools, methods, frameworks, templates, know-how, libraries, generic code, configuration patterns and pre-existing materials. Third-party software, open-source components, themes, plugins, fonts, images and services remain subject to their own licences.
10. Confidentiality and data protection
Each party must protect confidential information received from the other and use it only for the contract. This does not apply to information that is public, already known lawfully, independently developed or required to be disclosed by law.
Personal data is handled in accordance with the Junction Privacy Policy. Where we process personal data on your documented instructions for your business, the parties may need a separate data-processing agreement or additional contractual terms.
11. Third-party services
Services may depend on third-party hosting, payment, domain, email, software, APIs, platforms or infrastructure. We do not control their availability, policies, pricing, security or changes. Third-party charges, licences and subscriptions are payable by you where identified in the order or required for the service.
12. Warranties and liability
We will provide services with reasonable care and skill. Except where the law does not permit exclusion, services are provided without additional warranties not expressly stated in the contract.
We are not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, goodwill, opportunity, business interruption or data that could have been restored from a current client-held copy.
Subject to mandatory law, our total liability arising from a service will not exceed the fees paid or payable for that service during the twelve months before the event giving rise to the claim. This does not exclude liability that cannot lawfully be excluded or limited.
Nothing in these terms removes mandatory consumer rights or statutory guarantees that apply to you.
13. Suspension and termination
Either party may terminate a service in accordance with its order, service term or statement of work. If no notice period is specified, a recurring service may be cancelled with reasonable notice before the next renewal, subject to any minimum term.
We may suspend or terminate a service for serious or repeated breach, non-payment, unlawful use, security risk, insolvency or misuse of systems. On termination, you must pay all amounts due. Hosting data may be deleted after the period stated in the service description or, if none is stated, after a reasonable post-termination period.
14. Events outside our control
We are not responsible for delay or failure caused by events reasonably outside our control, including outages, cyber incidents, infrastructure failure, telecommunications failure, government action, natural events, civil emergency or third-party service failure.
15. Complaints and disputes
Please contact enquiries@junction.solutions first so that we can investigate and try to resolve a complaint. Formal legal correspondence may be sent to legal@junction.solutions.
For business customers, these terms and the contract are governed by French law, subject to mandatory rules that apply. The parties will try to resolve disputes in good faith before court proceedings. Competent courts will be determined under applicable procedural law and any valid jurisdiction agreement.
If you contract as a consumer, you retain mandatory rights concerning applicable consumer mediation, jurisdiction and dispute-resolution mechanisms.
16. Changes to services or terms
We may update service descriptions, prices and these terms where reasonably necessary because of legal, security, operational or service changes. For recurring services, material changes will be notified in advance where required, and you may have a right to cancel if the change materially disadvantages you.
17. Contact
Junction Solutions
Stephen Price, entrepreneur individuel
SIREN 108 309 725
61 rue de Lyon, 75012 Paris, France
Enquiries: enquiries@junction.solutions
Billing: billing@junction.solutions
Legal: legal@junction.solutions
Document control
Version: 1.0
Effective date: [insert publication date]
Last reviewed: 5 August 2026